If you need to update your billing address, payment method, or other billing details, you can do so through Spur's Billing Portal powered by Stripe. This guide walks you through the steps.
Accessing the Billing Portal
Step 1: Open Settings
Click on the Settings icon in the left sidebar (gear icon at the bottom of the menu)
Step 2: Go to Plans & Usage
In the settings menu that appears, click on Plans & Usage
You'll see your current plan details, including:
Automations used
Segments used
Custom fields used
Users
Step 3: Open Billing Portal
In the top right corner of the Plans & Usage section, click Billing Portal & Invoices
This will open the Stripe Billing Portal in a new window.
Updating Billing Information
Once you're in the Stripe Billing Portal, you'll see:
Current Subscription – Your plan details and billing cycle
Payment Method – Your saved payment card
Billing Information – Your name, email, address, and tax ID
Invoices - Your invoices till date
To Update Your Billing Details:
Scroll down to the Billing Information section
Click Update information
You can now change:
Name – Update the billing name
Email – Change the email for invoices
Address – Update your billing address (country, address line 1, address line 2, city, state, ZIP code)
Phone number – Add or update your phone number
Tax ID – Add your GST, VAT, or other tax identification number
Once you've made your changes, click the blue Save button
Your billing information will be updated immediately and will appear on future invoices.
Changing Your Payment Method
If you need to update your credit card or add a new payment method:
Step 1: Add a New Payment Method
In the Payment Method section, click + Add payment method
Enter your new card details
Click Add
Step 2: Make the New Card Default (Optional)
If you have multiple payment methods, you can set one as the default:
Click the three dots (...) next to the card you want to set as default
Click Make default
Step 3: Delete an Old Payment Method (Optional)
Once you've added a new payment method, you can delete the old one:
Click the three dots (...) next to the card you want to remove
Click Delete
Note: You must have at least one payment method saved. If you want to completely remove all card information, contact Spur support and we'll remove it from the backend.
Viewing Invoice History
You can view and download all your past invoices from the Billing Portal.
Steps:
Scroll down to the Invoice History section
Click on any invoice to view or download it
Invoices show:
Billing period
Amount charged
Payment method used
Plan details
Troubleshooting
Q: I can't access the Billing Portal. What should I do?
A: Make sure you're logged in as the account owner or have admin permissions. Only account owners can access billing settings.
If you're still having trouble, contact Spur support.
Q: I updated my billing information, but it's not showing on my invoice.
A: Changes to billing information apply to future invoices only. Past invoices cannot be edited.
If you need an updated invoice for a past billing period, contact Spur support.
Q: Can I change my plan from the Billing Portal?
A: No. To upgrade or downgrade your plan, go to Settings > Plans & Usage and click Change Plan.
Q: How do I remove my card information completely?
A: If you want to remove all payment methods (for example, after canceling your subscription), contact Spur support. We'll remove your card details from the backend.
Summary
Task | How To Do It |
Update billing info | Settings > Plans & Usage > Billing Portal & Invoices > Update information |
Add payment method | Billing Portal > Payment Method > + Add payment method |
Change default card | Billing Portal > Payment Method > ⋮ > Make default |
Delete payment method | Billing Portal > Payment Method > ⋮ > Delete |
View invoices | Billing Portal > Invoice History |
Remove all card info | Contact Spur support |
Need help? Reach out to our support team anytime :)