If after sending a broadcast, you see that it is sent to 0 people, that indicates an issue with the template which is being sent.
To resolve this, follow these steps.
Check the status of the template you are trying to send
1. Go to Settings > WhatsApp > Channel Overview (for the number with which you were sending this broadcast from)
2. Scroll down and hit "Try refreshing permissions"
3. Wait for 5 minutes. The system is fetching the latest status of all of your templates.
4. Go to Marketing Tools > Message Templates and search for the template that you were trying to send.
Now proceed based on the status of the template that you see.
Possible recourses based on template status
a. Pending Status: The template must have been edited after it was approved. You can wait upto 24 hours for the template to be approved, or create a new template with the exact same content - the new template will most likely be approved before this current one. This is what we recommend.
After creating the new template, duplicate your original broadcast and replace the template in the duplicated broadcast. Make sure to test it before sending it.
b. Paused Status: Read more about it in this article: https://help.spurnow.com/en/articles/9775633-whatsapp-template-pausing
c. Rejected Status: Modify the content of this template and submit it again until it is approved.
It is recommended to create a new template with the modified content for faster approval - rejected templates can take longer to get approved after editing.
After creating the new template, duplicate your original broadcast and replace the template in the duplicated broadcast. Make sure to test it before sending it.