Spur

Manage tickets, team assignments & conversations across channels in Spur with this complete guide to Shared Inbox.

Shared Inbox

Shared Inbox: Explained

On Spur, a ticket is an open-to-close window inside a WhatsApp-style chat, automatically handled by bots, automations, or agents.

What Is a Ticket on Spur?

Learn how to easily manage Spur's Team Shared Inbox with our guide on ticket statuses and assignments.

Ticket Assignment and Logic

Common doubts and questions you might have about how tickets are created, handled, assigned and the like.

FAQs About Ticket Assignment and Logic

This article will help you learn how you can assign tickets between multiple agents in Spur.

Different Ways To Assign Tickets in Spur

Now manage multiple chats at once! Use bulk actions in the shared inbox to open tickets, mark chats as read/unread—faster and simpler.

Bulk Actions in Spur’s Shared Inbox

You can now sort chats by newest or oldest first in your Spur inbox. Makes it way easier to tackle old tickets or jump on fresh ones.

How To Sort Your Inbox Conversations With Time

Know how to create a link to directly land in the chat with the customer

Open Number in Spur Inbox via Hyperlink

Learn why some Instagram DMs, like normal reels, appear as 'unsupported messages' in Spur's shared inbox and how to manage them.

Understanding Unsupported Instagram Messages in Spur's Inbox

More Guides on Shared Inbox

Create a custom design with text, images, and links

Still Need Help? Contact Support

Contact Support

Video Guides

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.