Spur

If you're looking to discontinue your use of Spur, it's essential to follow the correct steps to cancel your subscription, turn off two-factor authentication (2FA) for WhatsApp, and disconnect your WhatsApp account from Spur. This article will guide you through each of these processes.

To cancel your subscription to Spur, follow these steps:

1. Access Subscription Settings:
 - Navigate to <code>Settings</code> in your Spur dashboard.
 - Click on <code>Plans &amp; Usage</code>. ​
2. Cancel Subscription:
 - In the <code>Plans &amp; Usage</code> section, look for the option to<code> Upgrade Plan</code> .
 - Click on <code>Cancel Subscription</code>.
 - Follow any additional prompts to confirm the cancellation.

For enhanced security, Spur uses two-factor authentication for WhatsApp. If you are disconnecting your WhatsApp from Spur, it's advisable to turn off 2FA. Here’s how:

1. Accessing 2FA Settings:
 - To turn off 2FA for WhatsApp, you'll need to refer to our detailed guide. Please follow this link: <a href="https://help.spurnow.com/en/articles/9094508-how-to-disable-2-factor-authentication-to-migrate-to-spur">How to Turn Off the 2FA for WhatsApp API.</a>

Finally, to disconnect your WhatsApp account from Spur:

1. Navigate to WhatsApp Settings:
 - In your Spur dashboard, go to <code>Settings</code>.
 - Select the <code>WhatsApp</code> option.
 
2. Disconnect WhatsApp:
 - Scroll down to the end of the WhatsApp settings page.
 - You will find an option to <code>Disconnect</code>.
 - Click on <code>Disconnect</code> to remove your WhatsApp account from Spur.

- Backup Data: Ensure that you back up any essential data or customer information before proceeding with these steps. Export
- Impact on Operations: Understand that disconnecting WhatsApp and canceling your subscription will affect your automated workflows and customer communications.
- Customer Communication: Inform your customers about the change in communication channels if they are used to interacting with you via WhatsApp through Spur.

If you need any assistance during this process or have any questions, feel free to reach out to our support team for help. We're here to ensure a smooth transition for your business.

1. Cancelling Your Subscription:
 To cancel your subscription to Spur, follow these steps:
 1. Access Subscription Settings:
 - Navigate to <code>Settings</code> in your Spur dashboard.
 - Click on <code>Plans &amp; Usage</code>. ​
 2. Cancel Subscription:
 - In the <code>Plans &amp; Usage</code> section, look for the option to<code> Upgrade Plan</code> .
 - Click on <code>Cancel Subscription</code>.
 - Follow any additional prompts to confirm the cancellation.
 
2. Turning Off 2FA for WhatsApp:
 For enhanced security, Spur uses two-factor authentication for WhatsApp. If you are disconnecting your WhatsApp from Spur, it's advisable to turn off 2FA. Here’s how:
 
 1. Accessing 2FA Settings:
 - To turn off 2FA for WhatsApp, you'll need to refer to our detailed guide. Please follow this link: <a href="https://help.spurnow.com/en/articles/9094508-how-to-disable-2-factor-authentication-to-migrate-to-spur">How to Turn Off the 2FA for WhatsApp API.</a>
 
3. Disconnecting WhatsApp:
 Finally, to disconnect your WhatsApp account from Spur:
 
 1. Navigate to WhatsApp Settings:
 - In your Spur dashboard, go to <code>Settings</code>.
 - Select the <code>WhatsApp</code> option.
 
 2. Disconnect WhatsApp:
 - Scroll down to the end of the WhatsApp settings page.
 - You will find an option to <code>Disconnect</code>.
 - Click on <code>Disconnect</code> to remove your WhatsApp account from Spur.

4. Important Considerations
 - Backup Data: Ensure that you back up any essential data or customer information before proceeding with these steps. Export
 - Impact on Operations: Understand that disconnecting WhatsApp and canceling your subscription will affect your automated workflows and customer communications.
 - Customer Communication: Inform your customers about the change in communication channels if they are used to interacting with you via WhatsApp through Spur.
 
 If you need any assistance during this process or have any questions, feel free to reach out to our support team for help. We're here to ensure a smooth transition for your business.