Introduction
Welcome to Spur's Help Center! If you require assistance or have inquiries about using our platform, reaching out to our dedicated support team through Intercom is the quickest and most efficient method. Here’s why and how you can contact us for help using our AI-powered support system:
Why Use Intercom for Support?
AI Efficiency: Our Intercom integration is powered by sophisticated AI, ensuring that you receive fast, accurate, and personalized help. By leveraging AI, we’re able to address 65% of incoming queries with automated, yet highly tailored responses, making sure your most pressing questions are answered instantly.
24/7 Availability: The AI doesn’t sleep! This means you get the help you need whenever you need it, irrespective of time zones or holidays. Your business keeps running smoothly, and so does your support.
Comprehensive Tracking: When you use Intercom, our AI tracks the conversation and logs it in Spur Tables. This helps us maintain a clear and detailed history of your interactions, ensuring that we’re always up to speed on your unique situation and can provide continuous, informed support.
Direct Product Assistance: With AI support, you can receive immediate guidance on using specific features like Chat Automation Builder, Link Products, or our WhatsApp Catalog & Cart Checkout Link, enhancing your overall user experience.
Seamless Follow-ups: Our AI system categorizes and flags conversations for follow-up, which means complex issues that require human intervention are seamlessly handed off to a team member who will continue where the AI left off without missing a beat.
How to Contact Us via Intercom
Locate the Intercom Chat Bubble: Look for the blue chat icon typically located at the bottom right corner of your screen while you’re logged into your Spur account.
Start a Conversation: Click on the chat bubble to open a conversation window. Here, you can type in your query or issue.
Interact with AI: Our AI assistant will instantly engage with you, providing answers and resources related to your query. The AI's responses are drawn from a vast knowledge base that’s tailored to address the majority of common issues.
Human Escalation: If your question or issue is complex and beyond the scope of what our AI can handle, the system will automatically escalate it to one of our human team members for personalized support.
Provide Feedback: After your issue has been resolved, we’d love to hear about your experience. This helps us continuously improve our AI and the service we provide to you.
By choosing to contact us through Intercom, you’re opting for a service that is fast, efficient, and continuously evolving. We’re committed to providing an exceptional support experience and look forward to assisting you!
Remember, whether you’re facing a technical issue, need guidance on utilizing a feature, or simply have a question about your account, our AI-powered Intercom support is here to ensure your journey with Spur remains magical.
For any further assistance, please don’t hesitate to reach out via Intercom—your portal to fast, efficient, and effective support.