Introduction
Bulk order automation is a crucial feature for many eCommerce businesses. However, there may be times when this automation does not work as expected. If you're facing issues with Spur's bulk order automation, this guide is here to help you identify and resolve the problem.
Common Issues and Their Resolutions
Issue 1: Automation Not Triggering
Possible Causes:
Automation is not enabled
Incorrect conditions or triggers set
Resolution:
Check whether the automation is enabled in your Spur Dashboard.
Verify the conditions and triggers to make sure they are correctly set up.
Issue 2: Incorrect Orders Being Processed
Possible Causes:
Filters or conditions are too broad or incorrectly configured
Resolution:
Revisit your filter settings and ensure they match the type of orders you intend to automate.
Issue 3: Delay in Automation
Possible Causes:
Server latency
High volume of orders
Resolution:
Wait for a few minutes, as it might be a temporary server issue.
If the issue persists, please contact our support team.
Steps to Diagnose Issues
Check Automation Settings: Verify that all settings are correct and that the automation is enabled.
Consult Activity Log: Spur has an activity log that will show any errors or issues. Check for any error messages that might indicate what the problem is.
Run a Test Order: Create a test order to see if the automation triggers as it should.
Contacting Support
If you've tried the above steps and are still experiencing issues, reach out to our support team through the Intercom chat for further assistance. Screenshots and other details are extremely helpful in diagnosing the issue.
FAQ
Can I manually trigger the bulk order automation?
No, bulk order automation is designed to run automatically based on the conditions and triggers you've set.
How do I know if the bulk order automation worked successfully?
You can check the activity log or the orders themselves to verify their status.
Disclaimer
While we strive to make our automations flawless, occasional technical glitches can occur. If you face any issues, know that we are just an Intercom conversation away.
Conclusion
Bulk order automation is designed to make your life easier, and it's understandably frustrating when it doesn't function as expected. We hope this guide assists you in resolving any issues you may encounter.