Verifying your ID on Facebook Business Manager is a necessary step if you want to use the WhatsApp Business API to send messages to a large number of unique users per day.
If you're trying to verify your Facebook Business Manager account by going to → https://business.facebook.com/settings/security, you may run into an issue where the "Start Verification" button is either:
Grayed out / Disabled
Not visible at all
There are a few steps you can take to enable verification for your Facebook Business Manager account →
Step 1 → In the same Business Manger, go to the "Apps" section under "Account" and click "Add".
Step 2 → If "Create a New App ID" is enabled, click on it and select "Business" on the next pop-up.
Step 2.1 → Go to Step 4
Step 3 → If "Create a New App ID" is disabled, hover your cursor over the lock icon and click "Confirm Account".
Step 3.1 → Then, in the new dialog box that appears, click "Continue"
Step 3.2 → Click "Create App"
Step 4 → Scroll down and select "Business" as the app type. Then click Next.
Step 5 → Add any app name in display name and enter your business email ID (preferably the same email ID you used to log into Facebook Business Manager Account)
Step 6 → Select your Business account you want to verify and click "Create App".
Step 7 → Enter your Facebook password and submit.
Step 8 → Close the window
Step 9 → Go back to your Facebook Business Manager and click on the "Security Center" option (https://business.facebook.com/settings/security). You should now see the verification box with the "Start Verification" button. Click the button and follow the prompts to complete the verification process.
Still having trouble?
If you're still having trouble verifying your Facebook Business Manager account, Spur can help! Our team has experience working with Facebook's API and can assist with any issues you may be experiencing