Onextel is Spur's recommended WhatsApp Business Solution Provider (BSP). Switching to Onextel means your WhatsApp messaging infrastructure is fully aligned with Spur — better reliability, tighter integration, and one less middleman to worry about.
If you're currently on a different BSP and want to consolidate everything under one roof, this is how you do it.
Prerequisites
Before you set up this integration, make sure you have:
Admin access to your Facebook Business Manager/Portfolio account.
Steps / How to:
Head over to your Spur Dashboard, and navigate to Settings > Whatsapp.
Click View Channel for the number you wish to migrate.
Scroll down to the end of the page; where you will see the WhatsApp API Provider section.
Click on Switch to Onextel.
You will see the dialog box appear where it asks you 2 very important questions. It is important you read and understand this completely before proceeding with the next step.
IMPORTANT AND REQUIRED-
access to the Facebook Business Manager account.
ONLY REQUIRED IF YOUR NUMBER IS DISCONNECTED FROM SPUR
access to the phone number to receive an OTP.
Check the 2 boxes, and click on the blue Continue button.
A new dialog box will appear asking you to disable 2fa on you number connected to Spur.
Disable 2FA by clicking on the WhatsApp Manager Phone Numbers link.
it will take you to your Whatsapp Manager page, click on the Gear (settings) icon.
click on the Two-step verification tab. And then click on the Turn off two-step verification button.
You will receive an email from Meta/Whatsapp with the subject along the lines of WhatsApp Two-Step Verification Reset.
You will have to click on the link provided in the email (refer the image below) to disable 2FA (Two-step verification)
Come back to Spur, Click on Verify 2FA is Disabled, and then click on Continue.
Now, we're ready to start the migration!
(After 2FA (Two-step verification) is disabled)
Click on Migrate to Onextel. It will open up the Facebook embedded sign-up page.
Click on Continue.
IMPORTANT-
Make sure you select the correct Business Portfolio. The correct Business portfolio is the one which is already connected with Spur.
In the WhatsApp Business account section, make sure to create a new one. It is important that you don't select an existing WhatsApp Business Account here.
Click on "Next".
In the next page-
It is important that you don't change any information and keep everything as it is.
- Just select the category of your business. (Choose whichever one is closest to your business)
Click on "Next" to proceed to the next step.
And then, in the next page Select the "Add a new number" toggle.
Select your applicable country code, and-
Write down the number which we are migrating.
Here we will ONLY write the number for which we started the migration process.
(which means, this number should already be connected to Spur
On clicking NEXT here, you will be shown a caution message. That's just Meta telling you that you are moving from one provider to another. You can safely ignore this message and click on the NEXT button again.
Congratulations, you have done the hard part for now. Click on the BLUE CONFIRM button.
Wait for Meta to do it's thing. Wait for it to migrate your number.
Then click on FINISH, and wait for Spur to do it's thing ;)
(Wait for Spur to migrate your number)
Do not, refresh or close the page here.
You're done!
Congratulations, you have successfully migrated your number to a more stable provider.
You can verify this by going to-
- Spur Settings > Whatsapp
- Clicking on View Channel for the number,
- Scroll down to the end of the page, and see YOUR PROVIDER
Error "WABA phone ID or access token is required"
If you see this error- "WABA phone ID or access token is required"-
Don't worry! This is an expected error, you just have to repeat the steps from this guide FROM HERE (CLICK HERE).
BUT ->
IMPORTANT- In the **WhatsApp Business Account** selection drop down, you have to select the WABA (WhatsApp Business Account) you just created.
If you don't know which one you created, select the one at the top. Because the newest one is at the top :)
The rest of the process is same.
