Once you've created your AI agent, you must now deploy it to the channels you want it to handle conversations on.
Follow the steps in this guide to connect your AI agent, or disconnect it if the need arises.
Connecting Your AI Agent
Go the the AI Tab and hit "Configure" below the agent you wish to deploy.
Next, click on "Channel" in the left-sidebar.
Here, you will see all the channels connected to your Spur account.
If a channel has no AI agent deployed on it, you will see a blue "Connect" button under its entry. If, however, a channel already has an AI agent connected, you will see the option to navigate to that agent.
Find the channel you wish to connect your AI Agent to, and click "Connect"
You will see a popup with important information regarding your deployment. Make sure you understand what it says, and if all looks good, hit "Connect Agent"
That's it! Your AI Agent is deployed, and will take over any incoming conversations.
No conversation will be unassigned when an AI is deployed on a channel - they will always be responded to by the connected AI agent if no human is assigned that chat.
Disconnecting Your AI Agent
You might need to disconnect your AI agent at some point. For example, if you want to replace the connected AI agent with a different agent.
Follow the steps here to disconnect an AI Agent:
Go the the AI Tab and hit "Configure" below the agent you wish to disconnect.
Next, click on "Channel" in the left-sidebar.
Find the channel you wish to disconnect your AI Agent from, and click "Disconnect"
You will see a confirmation dialog with relevant information. If you're sure, hit "Disconnect Agent"
That's it. The AI Agent should be disconnected from that channel, and will no longer respond to queries.
The "Unassigned" state for conversations will return if no AI agent is connected to the channel again, to represent tickets not assigned to any human agent.