1. Send a "hi" message
Begin by sending a simple "hi" message to your WhatsApp number. It's a quick way to test if your account is responsive.
2. Check chat automation flows
Verify if your chat automation flows are functioning correctly. Ensure that messages are being delivered as expected.
3. Examine Shopify automation flows
If you use Shopify automation flows, review recent executions to confirm they occurred today.
a. Ensure messages from these executions are delivered, not just sent.
b. If messages are only sent and not delivered:
i. Verify the payment status.
ii. Inspect your 360Dialog account for any warnings regarding your WhatsApp account.
iii. If your account is on-premise, consider switching to the cloud.
iv. Report the issue to 360Dialog.
4. Verify Facebook Business Manager
Check if your Facebook Business Manager is verified. An unverified account may cause WhatsApp issues.
5. Refresh WhatsApp permissions
Refresh your WhatsApp permissions to ensure your account operates smoothly.
6. Test the template
Send a template message to yourself to confirm it's functioning correctly.
7. Troubleshoot automation flow issues
If a chat automation flow is not working as expected, consider these steps:
a. Match the language of the template in your account with the language used in the automation flow.
b. Validate the template:
i. Ensure all template variables are filled.
ii. Check that button text does not exceed 20/24 characters.
iii. Verify the body text is included.
iv. Ensure there are no emojis in the header or buttons.
8. Check Meta bug report
Stay informed by checking the Meta bug report at https://developers.facebook.com/support/bugs/. WhatsApp issues may be linked to broader platform bugs.
10. Check Meta status
Stay up-to-date on the status of the Meta platform, which encompasses Facebook, Instagram, and WhatsApp, at https://metastatus.com/.
11. Review WhatsApp API setup
Ensure your WhatsApp API setup is correctly configured by visiting https://metastatus.com/whatsapp-business-api.
By following this comprehensive checklist, you can troubleshoot and resolve issues with your WhatsApp account efficiently. Whether it's a minor glitch or a more complex problem, having a systematic approach will help you get back to smooth communication in no time.