Why Your Number is Still "Locked"
When you first connected your WhatsApp Business number to AiSensy, they created a project for it in their system. Even if you:
Cancelled your AiSensy subscription
Stopped using their service months ago
Never actively used the platform
Your number remains linked to that project. WhatsApp's business API doesn't allow the same number to be connected to multiple platforms simultaneously.
Think of it like a phone contract - even after you stop paying, the number stays "assigned" until officially released.
What AiSensy Needs to Do
The good news: AiSensy doesn't need to integrate with Spur or do any complex technical work. They just need to release your number from their project.
You don't need:
An active AiSensy subscription
To pay them anything
Complex technical setup
How to Request Number Release
Contact AiSensy support and tell them exactly this:
"I used AiSensy in the past, and there's still a project linked to my WhatsApp number. Please release my number from that project so I can connect it to another platform."
That's it. They'll help you locate the technical details needed for the migration.
The Migration Form Process
We've created a migration form to make this process smoother. Here's how it works:
Option 1: Fill It Yourself
If you have access to your AiSensy dashboard and can find these details:
Project ID
WABA ID (WhatsApp Business Account ID)
Phone number ID
Other technical identifiers
Fill out the migration form directly.
Option 2: Ask AiSensy Team for Help
If you can't find these details (most common scenario):
Contact AiSensy support
Explain you need help filling out a migration form
Ask them to help you locate your project ID, WABA ID, etc.
Fill out the form with their help
What Happens Next
Once you submit the migration form:
Automatic email sent: Spur automatically sends an official request to AiSensy
Formal release request: The email contains your account details and asks them to officially release your number
Clean migration: Once released, your number connects to Spur without issues
Why We Use This Formal Process
The migration form and automatic email serve several purposes:
Creates paper trail: Official record of the release request
Reduces back and forth: All necessary details included upfront
Speeds up process: AiSensy gets exactly what they need to release your number
Prevents confusion: Clear, standardized request format
Timeline Expectations
AiSensy response: Usually 1-2 business days to release numbers
Connection to Spur: Immediate once number is released
Common Questions
Q: Do I need to pay AiSensy anything for this?
A: No. Releasing a number from their platform is standard practice and shouldn't cost anything.
Q: Will this affect my WhatsApp personal account?
A: No. This only affects your WhatsApp Business number, not your personal WhatsApp.
Q: What if AiSensy says they can't help?
A: Contact our support team. We can provide additional documentation showing this is standard practice across WhatsApp Business API providers.
Q: Can I skip the migration form?
A: You can try asking AiSensy directly, but the migration form ensures they get all the right technical details and creates an official record.
Still Having Issues?
If AiSensy is unresponsive or claims they can't release your number, contact our support team immediately. We have additional resources and can escalate through proper channels.
Remember: Number release is standard practice in the WhatsApp Business API ecosystem. Every platform provider should be able to help with this process.
The Migration Form
Once you have the necessary details from AiSensy (or if you can find them yourself), fill out our official migration form:
The form requires:
Phone number to migrate
WABA ID
WABA Phone ID
AiSensy Project ID
AiSensy Business ID
Your contact information
Don't have these details? Ask AiSensy support to help you locate them before filling out the form.
Ready to start your migration?
Contact AiSensy support first, then fill out our migration form at https://forms.spurnow.com/aisensy-migrate once you have the necessary details.
Your number will be free and ready to connect to Spur within a few days.