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Migrating from AiSensy to Spur: Why You Need to Release Your Number

Used AiSensy before? Your WhatsApp number's still locked to their platform. Learn why this happens and how to release it for Spur migration.

Updated this week

Why Your Number is Still "Locked"

When you first connected your WhatsApp Business number to AiSensy, they created a project for it in their system. Even if you:

  • Cancelled your AiSensy subscription

  • Stopped using their service months ago

  • Never actively used the platform

Your number remains linked to that project. WhatsApp's business API doesn't allow the same number to be connected to multiple platforms simultaneously.

Think of it like a phone contract - even after you stop paying, the number stays "assigned" until officially released.

What AiSensy Needs to Do

The good news: AiSensy doesn't need to integrate with Spur or do any complex technical work. They just need to release your number from their project.

You don't need:

  • An active AiSensy subscription

  • To pay them anything

  • Complex technical setup

How to Request Number Release

Contact AiSensy support and tell them exactly this:

"I used AiSensy in the past, and there's still a project linked to my WhatsApp number. Please release my number from that project so I can connect it to another platform."

That's it. They'll help you locate the technical details needed for the migration.

The Migration Form Process

We've created a migration form to make this process smoother. Here's how it works:

Option 1: Fill It Yourself

If you have access to your AiSensy dashboard and can find these details:

  • Project ID

  • WABA ID (WhatsApp Business Account ID)

  • Phone number ID

  • Other technical identifiers

Fill out the migration form directly.

Option 2: Ask AiSensy Team for Help

If you can't find these details (most common scenario):

  1. Contact AiSensy support

  2. Explain you need help filling out a migration form

  3. Ask them to help you locate your project ID, WABA ID, etc.

  4. Fill out the form with their help

What Happens Next

Once you submit the migration form:

  1. Automatic email sent: Spur automatically sends an official request to AiSensy

  2. Formal release request: The email contains your account details and asks them to officially release your number

  3. Clean migration: Once released, your number connects to Spur without issues

Why We Use This Formal Process

The migration form and automatic email serve several purposes:

Creates paper trail: Official record of the release request
Reduces back and forth: All necessary details included upfront
Speeds up process: AiSensy gets exactly what they need to release your number
Prevents confusion: Clear, standardized request format

Timeline Expectations

AiSensy response: Usually 1-2 business days to release numbers
Connection to Spur: Immediate once number is released

Common Questions

Q: Do I need to pay AiSensy anything for this?
A: No. Releasing a number from their platform is standard practice and shouldn't cost anything.

Q: Will this affect my WhatsApp personal account?
A: No. This only affects your WhatsApp Business number, not your personal WhatsApp.


Q: What if AiSensy says they can't help?
A: Contact our support team. We can provide additional documentation showing this is standard practice across WhatsApp Business API providers.


Q: Can I skip the migration form?
A: You can try asking AiSensy directly, but the migration form ensures they get all the right technical details and creates an official record.

Still Having Issues?

If AiSensy is unresponsive or claims they can't release your number, contact our support team immediately. We have additional resources and can escalate through proper channels.

Remember: Number release is standard practice in the WhatsApp Business API ecosystem. Every platform provider should be able to help with this process.

The Migration Form

Once you have the necessary details from AiSensy (or if you can find them yourself), fill out our official migration form:

The form requires:

  • Phone number to migrate

  • WABA ID

  • WABA Phone ID

  • AiSensy Project ID

  • AiSensy Business ID

  • Your contact information

Don't have these details? Ask AiSensy support to help you locate them before filling out the form.


Ready to start your migration?

Contact AiSensy support first, then fill out our migration form at https://forms.spurnow.com/aisensy-migrate once you have the necessary details.

Your number will be free and ready to connect to Spur within a few days.

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