If you're looking for Welcome Message Templates, you can check out a few on our blog here.
With WhatsApp Business API, you can send welcome messages to your customers as soon as they open a chat with you. It is possible to send a message even if they don't message you, that way you can:
Yes, you don't need to send any message to trigger this flow, it's a great way to get more leads and opt ins!
Quickly showcase about your brand and ask for an explicit opt in for marketing/promotional messages
Collect 2x more leads than typical welcome flow, which only allows sending message after customer sends a "Hi"
Setting up the Flow
As soon as you sign up on Spur, an example welcome flow is already set up for you. To find it got to
Automations → Basic Automations → "WhatsApp Welcome Flow"
Now let's edit the flow, first we'll see the trigger. This is the only trigger for WhatsApp where there is no condition needed, as it triggers as soon as someone opens a chat window with your API number.
This flow will only trigger if the Contact has not been created on Spur and neither does the customer have a chat with your business. It's strictly meant for customers who visit your business on WhatsApp for the first time.
Now, as a next step of this flow, you can send any free form messages as a response. No need to send a template, as this triggers starts a service conversation with the customer itself!
Testing the Welcome Flow
To test the flow
Delete the contact from Spur
Delete the chat with the business
Make sure to clear the chat & delete the chat from recent chat history as well
Restart the WhatsApp app and open the chat window with the business
Now go to Spur Dashboard, click on "WhatsApp" and then scan the QR code via your phone