Introduction
For brands transitioning from GupShup to Spur for their WhatsApp services, a key step involves migrating your WhatsApp number to the Spur platform. An essential part of this process is requesting GupShup to disable the Two-Factor Authentication (2FA) for your number. This guide provides a clear and professional template for sending this request to GupShup.
Migrating to Spur from any other provider will delete all your existing chats/conversations.
Your message templates, your messaging limits and green/blue ticks will remain.
Email Template for Disabling 2FA on GupShup
When you're ready to migrate your number from GupShup to Spur on 360Dialog, you'll need to send an email to GupShup's development support team. Below is a professional template you can use:
Subject: Request to Disable 2FA for WhatsApp Number Migration
Body:
Dear GupShup Support Team,
I am writing to request the immediate deactivation of the Two-Factor Authentication (2FA) for our WhatsApp number that is currently registered under GupShup. This action is crucial for our transition to Spur's services on the Cloud API platform.
Here are the details necessary for processing our request:
Customer ID: [your GupShup customer ID]
Phone Number: [your phone number with country code]
We kindly ask that this process be expedited without any retention efforts or additional offers from GupShup. Our decision to transition is final, and we appreciate your cooperation in ensuring a smooth and efficient migration.
Please confirm once the 2FA has been disabled, or if there are any further requirements from our end. We anticipate a prompt and straightforward response to our request.
Thank you for your immediate attention to this matter.
Sincerely,
[Your Name]
[Your Position]
[Your Company]
Additional Tips
Customization: Be sure to replace placeholders like
[your GupShup customer ID]and[your phone number with country code]with your actual details.Follow-up: If you don’t receive a response within a reasonable time frame, consider sending a follow-up email.
Record Keeping: Keep a copy of this correspondence for your records. It may be helpful in case of any discrepancies during the migration process.
For further assistance or inquiries regarding the migration process, feel free to reach out to our Spur support team.